Privacy Policy
Last updated: 8 June 2026
This notice explains what personal data Myanna collects when you visit this website or get in touch, why we collect it, and the rights you have over it. We keep data collection to the minimum we need to run the service and answer your questions.
On this page
1. Who we are
Myanna ("we", "us", "our") provides AI-powered websites, chat bots, booking systems and payment pages for local businesses. We are based in Wivenhoe, Essex.
For the personal data described in this notice, Myanna is the data controller. You can reach us about anything in this policy at [email protected].
ICO registration: Myanna is registered with the Information Commissioner's Office as a fee-paying data controller. Registration reference: [INSERT ICO REFERENCE]. If you have not yet registered and paid the data protection fee, do this at ico.org.uk and replace this line with your reference number.
2. What we collect
We collect personal data in three situations.
When you contact us
If you email us or send an enquiry, we collect your name, email address and anything you choose to put in your message.
When you use the chat assistant
Our website includes an AI chat assistant. When you type a message, the text of that message is processed so the assistant can answer you. Please do not enter sensitive personal information (such as health, financial or identity details) into the chat. The chat assistant does not store anything in your browser.
Technical data
Like almost all websites, our hosting and security layer automatically records limited technical information when you visit, including your IP address, the pages you request, your browser type and the time of the request. We use this to keep the site secure, available and working correctly.
3. How and why we use it
We only use your data for the purposes below, and each purpose has a lawful basis under the UK GDPR.
| What for | Lawful basis |
|---|---|
| Replying to your enquiry and discussing possible work | Legitimate interests, and taking steps at your request before entering a contract |
| Operating the AI chat assistant so it can answer your questions | Legitimate interests (providing a useful, responsive website) |
| Keeping the website secure, available and free from abuse | Legitimate interests (security and fraud prevention) |
| Sending you marketing emails, only if you have asked us to | Consent (which you can withdraw at any time) |
4. Who we share it with
We do not sell your data. We use a small number of trusted service providers who process data on our behalf, under contract and only on our instructions.
- Anthropic PBC - powers the AI chat assistant. The text you send in the chat is processed by Anthropic's Claude service to generate a reply.
- Cloudflare - provides our DNS, content delivery and security layer, which processes technical data such as your IP address.
- Our email provider - handles the enquiry emails you send to us.
- Stripe - where you make a payment to us, Stripe processes the payment securely. We do not see or store your full card details.
We may also disclose data where we are legally required to, for example in response to a valid request from a regulator or court.
5. International transfers
Some of our providers, including Anthropic and Cloudflare, are based in or process data in the United States and other countries outside the UK. Where your data is transferred outside the UK, it is protected by appropriate safeguards, such as the International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or the UK Extension to the EU-US Data Privacy Framework where the provider is certified under it.
6. How long we keep it
- Enquiries and emails: kept while we are in contact and for up to 24 months afterwards, then deleted, unless we go on to work together and need to keep records longer.
- Chat assistant messages: retained only for as long as needed to operate and improve the service, and not used to identify you.
- Technical and security logs: kept for a short period and rotated automatically.
Where we work together as a client, we keep the records we need for as long as the law requires (for example tax records for six years).
7. Your rights
Under the UK GDPR you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is wrong or incomplete;
- ask us to delete your data in certain circumstances;
- ask us to restrict or object to how we use your data;
- ask for your data in a portable format;
- withdraw consent at any time, where we relied on your consent.
To exercise any of these rights, email [email protected]. We will respond within one month. Exercising your rights is free unless a request is clearly unfounded or excessive.
8. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ico.org.uk
9. Automated decisions
The chat assistant generates replies automatically, but it does not make any decision that has a legal or similarly significant effect on you. A person is always involved in any decision about whether and how we work with you.
10. Work we do for clients
When we build and host a website, bot or booking system for a business client, any personal data of that client's own customers is handled on the client's behalf. In that situation the client is the data controller and Myanna acts as a data processor under a written agreement with the client. This notice covers data we collect as a controller through this website.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Significant changes will be made clear on this page.
12. Contact
Questions about this policy or your data: [email protected], Myanna, Wivenhoe, Essex.